Viki app not working or crashing on Roku after latest 11.0.0 update

Here is the gist of the article in video form:

New updates are added at the bottom of this story…….

The original story (published April 21, 2022) follows:

Rakuten Viki is a popular video streaming service founded in 2007. It offers a wide range of subtitled shows and movies in nearly 200 different languages.

It includes Asian dramas and movies such as Korean dramas, Chinese dramas, Taiwanese dramas, Thai dramas, Korean variety shows, and more.

You can stream content directly from the website (Viki.com) or through its mobile app on Android and iOS. Moreover, it is also available on platforms like Roku, Android TV, Fire TV, and Apple TV.

Viki app not working or crashing on Roku

However, lately many users are reporting crashing issues with Viki app on Roku devices after the latest 11.0.0 update (1, 2, 3, 4, 5, 6, 7, 8).

After the latest update on Roku devices, the app has become completely unusable and crashes every time users try to log in. And those affected have taken to Twitter and Viki’s community forum to air their complaints.

Here are some reports for reference:

viki-app-crashing-on-roku
(Source)

I tried to troubleshoot but nothing worked. The app does not open at all on my Roku. I deleted and reinstalled it twice, checked for updates and restarted my Roku. All other apps are working fine. (Source)

I’m really upset that the viki app isn’t working on my roku so I have to watch Oh My Venus on Hulu. Who has ads…#FirstWorldProblems (Source)

While the other apps seem to be working perfectly fine, there seems to be a problem with the Viki app.

Fortunately, Viki support acknowledged the crashing issue on Roku and said the team is working to fix it. Meanwhile, users can stream their content on the official website or other supported apps.

We are aware of the issues affecting our Roku app and our team is working to get it back. We are sorry for the inconvenience! In the meantime, you can still watch on http://Viki.com
or other supported apps (Source)

That said, we’ll keep an eye out for the latest developments regarding the Viki app not working on Roku devices and update this story as we come across anything noteworthy.

Update 1 (April 22)

09:44 (IST): Viki Support on Twitter mentioned that it takes longer than expected to solve this problem. Moreover, the team is working hard to solve it.

Update 2 (April 23)

09:33 (IST): Viki Support on Twitter has informed users that they are still investigating this issue. However, they did not provide any ETA for the patch.

To note: We have more such stories in our dedicated apps section, so be sure to follow them too.

Featured Image Source – Viki

PiunikaWeb began as a purely investigative tech journalism website with a primary focus on “breaking” or “exclusive” news. In no time, our stories were picked up by Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors and many more. Want to know more about us? Head here.

Jennifer C. Burleigh