Saudi Arabia launches ‘Smart Pilgrim’ app

ISLAMABAD: The Saudi Ministry of Hajj and Umrah is launching the Smart Pilgrim app this year to make more use of technology in its services.

The app allows pilgrims to communicate with their service providers and report any violations to the ministry, which has pledged to address remarks and complaints without delay or leniency to any offending Hajj service provider.

Deputy Undersecretary of the Saudi Ministry of Hajj and Umrah for Hajj and Umrah Services, Hisham Saeed, said the upcoming Hajj season will see an expansion of Hajj smart card services, in addition to the launching three core apps to better serve pilgrims, Arab News reported Saeed said his technical plans would add to the experience of pilgrims this year.

“The Ministry of Hajj and Umrah has a call center that receives inquiries, complaints and suggestions from pilgrims 24 hours a day. Additionally, a pilgrim can download the smart pilgrim app, which offers many services, on his smartphone and chat with his Hajj service provider to report any violations or file a complaint,” he said.

He added that if the issue is not resolved in a timely manner, the complaint will be automatically redirected to the operations center of the Ministry of Hajj and Umrah, which will immediately dispatch a team to go to the place of the violation and to take corrective action.

The move comes after the inauguration of the 21st Scientific Forum for Hajj, Umrah and Visitation Research in Medina last month, which focused on the digital transformation of the Hajj, Umrah and Visitation system.


Jennifer C. Burleigh