IT-BPM Group Introduces Policy Wish Lists for Incoming Administration

Senior officials from the IT and Business Process Association of the Philippines (IBPAP) want the new administration to support the industry’s hybrid working arrangements, help address growing skills gaps and improve the technology infrastructure of the Philippines. countries in order to maintain the country’s privileged position in the global outsourcing space.

The group began its engagement with presidential candidates, inviting them to roundtables to secure the future of IT-BPM and maintain its edge in other IT-BPM markets.

“With a new administration coming to power in mid-2022, these IT-BPM Roundtables will help us develop even closer collaboration with our government partners, to ensure that our perspective as an industry be heard and considered by policy makers and legislators,” IBPAP President Jack Madrid said in a statement.

He added that these roundtables will help candidates become familiar with the realities on the ground and the challenges of the sector.

The group reiterates its plea to improve the ease of doing business for current and future investors in the country.


One of the key imperatives discussed by the group is the need for legislation and policies that will enable the Philippines to become a globally competitive IT-BPM destination, which includes the current discussion on work incentives at home (WFH) for IT-BPM companies in economic sectors. areas.

“One of the current challenges is to enact legislation that will allow greater flexibility for the adoption of hybrid and location-independent working arrangements and models that will democratize employment opportunities, improve employee productivity and the work-life balance, reduce absenteeism and attrition rates, decongest Metro Manila, and expand talent and hiring pools,” Madrid said.

With the WFH incentives set to end this month, the Philippine Economic Zone Authority is pushing for the policy to be extended through September 2022, a move that will allow more BPMs to ‘operate in hybrid capacity, which will provide more flexibility to the industry and ensure continued growth.

“IBPAP has continued to push for another extension to allow members a longer track to transition their operations as there are things that take time… We are still awaiting official word on this But I have to say that we have to be prepared, especially with our government’s intention to completely open up the economy,” Madrid said during the virtual IT-BPM forum organized by the Canadian Chamber of Commerce in the Philippines. on Thursday Feb. 29. 24, 2022.

“The WFH program is here to stay in the Philippines because customers demand it and we have proven to our customers that it (WFH) works, that it can help us improve productivity and talent retention,” said Jojo Uligan, president of the Contact Center Association of the Philippines, in the same forum.

Uligan noted that customers have asked some players to pursue the WFH arrangement or a 50:50 mix for some new contracts this year.

In addition to long-term support for hybrid working arrangements, the industry also needs help “to bridge the growing skills gap and inadequate infrastructure required in what has become a highly digital and on technology”.

2021 growth

Despite the continuing uncertainties brought by the Covid-19 pandemic, IT-BPM industry growth in 2021 is reported to have reached an impressive 7-8% in headcount and 8-12% in revenue.

With a workforce of around 1.4 million Filipinos, the IT-BPM sector continued to show a strong multiplier effect and likely generated an additional 4.6 million indirect jobs.

In 2021, the sector is expected to have generated $28.8 billion in revenue in addition to boosting consumer spending.

Jennifer C. Burleigh