Fix App Store Frozen on MAC 2022

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The App Store app on your Mac is a place where you can find and download new and old apps for your machine. Although it doesn’t happen all the time, sometimes the App Store gets stuck at some point for no reason. A download may have stopped and not continue, or the Store may not display anything on your screen. There can be many reasons for this to happen.

Fixed “App Store frozen issues on MAC”

Missing App Store Purchases

Apps you buy from the Mac App Store are collected in the Purchased section. Apps are linked to your Apple ID, which means that if you have multiple Mac computers, you can install your apps on each of them. Apps are always available to be updated and you can reinstall them whenever you want. The purchase page lists all apps in chronological order. You can open or install them directly from this page, but sometimes you will notice that they are missing. Various reasons can be the cause:

  • Apple removed the app because it’s outdated or doesn’t meet app review guidelines.
  • The developer is no longer interested in selling the app.
  • The App Store can automatically hide an app that you haven’t installed for a long time or has compatibility issues.

When an app is hidden, you will no longer see it on the Purchased screen and you will not receive update notifications. But you can still see these hidden apps with a little digging. Open the App Store and click Store > View My Account. Please login to view your account information. Next, on the Account Information page, scroll down to the Hidden Items section and click Manage.

Now click on the Show button for each app you want to show again. With this solution, you will be able to restore all missing apps. Just keep in mind that if the app is not available, clicking on that app will do nothing. Check the developer’s website or social media pages to see if the developer is still active.

Apps incorrectly appear as installed

The Mac App Store contains all the information about your Apple ID. It knows which account you are using and keeps track of your app ownership. Sometimes you may encounter an issue where the App Store incorrectly reports that a particular app is installed and therefore does not allow you to download it. You may also see the misleading message You have updates available for other accounts, even if you’re using an Apple ID. This type of error can occur for various reasons.

Cache folder problem

In this case, you need to manually clear the cache folder to fix the problem. Before continuing with these steps, make sure you have backed up your Mac. Quit the Mac App Store with the Cmd + Q shortcut. Open Terminal and type the following command:

open $TMPDIR../C/com.apple.appstore/

Press Enter and the com.apple.appstore folder will open in Finder. Delete the contents of this folder. Relaunch the Mac App Store.

Beta applications in other units

This type of problem occurs when you install a beta version of macOS on another partition or an external drive. The apps you install there are indexed by Spotlight. The index created by the system will trick the App Store into thinking that a duplicate copy of the app exists on another drive. It will refuse to download or update the app on the primary partition. The resolution of this problem is simple; you need to remove the duplicate copy of the app and rebuild the Spotlight index. Open the Apple menu and select System Preferences. Choose the Spotlight entry and switch to the Privacy tab.

Click the More tab at the bottom of the list. A new Finder window will open. Add Macintosh HD (or whatever name you gave it) to this list and close the System Preferences window. I also recommend that you log out of your account and log back in. Indexing will stop for this drive. Now go back to the Privacy tab and click the minus sign to remove Macintosh HD Player. Close the System Preferences window. The system will start re-indexing everything on the disk, which will take some time.

App updates in other user accounts

If you’re using a shared computer with another user account, you might encounter a similar problem. Apps you install on other accounts shouldn’t be a problem. But if you delete the user account, the App Store will not know that you have done so and you will face similar problems. To resolve this issue, follow the steps in the previous section to rebuild the Spotlight index.

App updates or downloads are blocked

The App Store provides regular updates of system and third-party apps. In some cases, the download does not complete and may hang in the middle of the process. You may see a familiar waiting or installing message just below the download progress bar. To fix this, let’s take a look at what’s going on behind the scenes.

Delete cache folder

When the download starts, the app store creates lots of temporary files in the cache folder. They include a Spotlight metadata file, an incomplete installer file, and a PLIST file containing the details of the app you’re downloading. In the first step, you need to clear the App Store cache folder as mentioned above. Quit the Mac App Store, then open a Terminal window and type the following command:

open $TMPDIR../C/com.apple.appstore/

Press Enter and the com.apple.appstore folder will open in Finder. Delete everything inside. Next, you need to delete the com.apple.appstore user folder. To do this, go delete all files in the fsCachedData folder.

~/Library/Caches/com.apple.appstore

Delete the contents of the updates folder

When an app download is complete, the package is moved from a temporary cache folder to If an app gets stuck during installation or is corrupted for some reason, delete the contents of this folder. Otherwise, skip this step.

MacintoshHD/Library/Updates

Kill App Store Guilty Processes

After deleting the contents of the cache folder, you will need to kill the culprit processes from Activity Monitor. This will ensure that when you download the update again, the processes will no longer hang. Open Activity Monitor and set its view to All Processes. Type in the store to find App Store related processes and force quit all these daemon processes:

  • storedownloadd: manages downloads of applications found in the App Store.
  • storeinstalld: covers the installation of applications and their updates.
  • storeassetd: Manages all App Store resources and language files.
  • storeaccountd: responsible for authentication and acts as a bridge with your Apple ID account.

Do not open the App Store yet, as there is one more step to fix this problem.

Delete the preferences file

Go to Finder and press Cmd + Shift + G to open the Go to Folder box. Go to the following folder:

~/Library/Preferences

Here, delete the following files:

  • com.apple.appstore.plist
  • com.apple.storeagent.plist

go now to

~/Library/Cookies

And delete this file:

  • com.apple.appstore.binarycookies

After you delete all preference files, choose Apple menu > Shut Down. Then press the power button to restart your Mac and the problem should be gone.

App store blank page

One of the most notorious Mac App Store issues is the error message Unable to connect to the App Store. This has several causes, but you can fix them. First, you need to check your internet connection. Open the Apple menu > System Preferences. Choose the Network item and make sure there is a green icon next to the network in the left sidebar. If there is a red icon next to the network, your internet connection is down.

At some point, the problem may not be your problem. Check Apple’s System Status page. Here you can see information about the status of Apple services, such as iCloud, App Store, etc. If a particular service has a red icon next to it, it is down. If you still see the error message even with green lights, select Store > Sign Out and exit the App Store. Relaunch the app and log in again.

Errors when buying apps

On rare occasions, you may see a particular message We couldn’t complete your purchase: Unknown error while purchasing apps. This issue occurs when you update macOS or use multiple Apple IDs. Open the App Store and iTunes and make sure you are using the same Apple IDs in both apps. If you’re using two separate Apple IDs, sign out of apps, close them, and sign back in with one Apple ID.

If you still see the same error message, you may have an issue with the iTunes Terms and Conditions. When you make a major macOS update, Apple wants you to agree to the terms again. In this case, please exit the applications, accept the new terms and conditions and restart them. You may need to reboot for the acceptance dialog to appear.

Final Words: Fix “App Store Frozen Issues on MAC”

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Jennifer C. Burleigh