DATAMARK announces the results of its recent Sourcing Industry Group (SIG) survey


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The contact center and BPO company announces the results of its survey in a co-marketed white paper regarding the future of outsourcing and shared services.

Jacksonville, Florida, United States, 08 Feb. 28, 2022 (GLOBE NEWSWIRE) — DATAMARK, Inc., a global provider of contact center and business process outsourcing, recently conducted a survey in conjunction with Sourcing Industry Group (SIG) regarding the changing landscape of outsourcing and shared services.

The survey examines the changing market trends and outlook for outsourcing and shared services post-pandemic and how the supply for both will evolve in the future. The survey results were presented by Thom Mead, Chief Marketing Officer of DATAMARK, at the SIG Global Executive Summit which took place in October 2021.

“Few things have disrupted markets and impacted global service sourcing as much as the COVID-19 pandemic,” said Thom Mead, chief marketing officer at DATAMARK. “The survey provides insight into the new factors and locations procurement and procurement professionals are now considering for these services.”

The survey includes an audience of 86% of respondents from the buyer side and 14% of respondents from the supplier side. 45% of respondents represent companies with more than $2.5 billion in annual revenue, 38% of respondents represent companies with less than $2.5 billion, while the remainder chose not to identify of business size. The industries represented in the survey span the spectrum, with most responses coming from three main sectors: banking, financial services and insurance (BFSI), manufacturing and professional services.

“This study reveals a lot of interesting insights specific to nearshore outsourced services, captive shared service centers and emerging locations to consider,” said Geoff Talbot, director of growth at Sourcing Industry Group (SIG).

Both DATAMARK and SIG have extended their collaboration by creating a white paper to showcase the survey results and drill down to provide additional insights into the future of the outsourcing and shared services industry.

Those interested in learning more about the survey and the white paper can visit sig.org and datamark.net.

Sourcing Industry Group (SIG) is a membership organization that provides thought leadership and networking opportunities to sourcing, procurement and outsourcing executives from Fortune 500 and Global 1000 companies and the advisors who serve them . SIG is widely known as a forum for sharing “next” practices and thought leadership through live networking events, virtual forums, and a comprehensive online SIG Resource Center (SRC) developed by and for sourcing and outsourcing professionals. The organization is unique in that it brings together practitioners, service providers and consulting firms in a non-commercial environment. SIG is the parent organization of SIG University, a one-of-a-kind certification and training program for professionals and executives seeking deep procurement and governance expertise for themselves or their teams. SIG’s flagship digital publication, Future of Sourcing, provides unparalleled digital content to opinion makers and decision makers at the heart of the outsourcing space. Learn more at https://sig.org/

Founded in 1989, DATAMARK, Inc. is a leading midsize business process outsourcing (BPO) company headquartered in El Paso, Texas, USA. Small enough to support, but big enough to serve the biggest global brands, DATAMARK serves large enterprises and government agencies from its delivery centers located in the United States, Mexico and India. DATAMARK offers a wide range of BPO services, including omnichannel and multilingual contact center services, document lifecycle management, loyalty program management, and finance and accounting outsourcing.

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